Careers

Merchandising Assistant

Essential Responsibilities

Responsible for writing, editing, and proofing technical and promotional materials for the Product Development team, as well as data entry.

Duties in Detail

• Adds product details to database.
• Composes description and features for each product.
• Builds and maintains a high level of knowledge of best selling product categories including but not limited to car seats and strollers.
• Optimizes product descriptions.
• Manages special lists to properly merchandize products for sale.
• Manages text corrections, product, and stock mailbox.
• Cross-sells/up sells all items.
• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Drafts and edits a variety of materials.
• Some proof-reading and copy-editing required.
• Updates pricing of items as/when needed.
• Other duties as assigned.

Requirements

• Bachelor's Degree in English, Journalism, or related field.
• Experience preferred but not necessary.
• Be familiar with a variety of the field's concepts, practices, and procedures.
• Strong computer and basic word processing skills.
• Must be detail oriented and organized.
• High degree of creativity.
• Strong written and verbal communication skills.

Characteristics that successful within the BabyAge.com organization

• Analytically driven
• Creative approach to problem solving
• Awareness of trends
• Ability to think and react in a high-energy, fast-paced environment
• Proactive attitude
• Desire to handle significant responsibility from the onset
• Team-oriented
• Entrepreneurial spirit

Call Center Representative

Essential Responsibilities

Actively participate in answering and fielding incoming calls including order placement, general information, and product specific inquiries.

Duties in Detail

• Take inbound calls from customers, prioritize, and problem solve while remaining professional under pressure.
• Check computer for product availability.
• Field, track, and close quality controls complaints, service issues, and vendor relations.
• Conduct sales via telephone and Internet and enter customer information into systems.
• Up-sell when possible.
• Contact customers or external clients to provide follow up as needed.
• Effectively communicate and listen to customers.
• Generate all related paperwork and necessary information required.

Requirements

• Must have a high school diploma or equivalent.
• Associate's degree in Specialized Business or comparable customer service experience preferred.
• Dependable and self motivated.
• Attention to detail.
• Excellent communication and organizational skills.
• Basic computer knowledge.
• Good follow up and follow through skills.
• Ability to work in a fast paced environment.
• Accepts coaching and direction.

Characteristics that successful within the BabyAge.com organization

• Analytically driven
• Creative approach to problem solving
• Awareness of trends
• Ability to think and react in a high-energy, fast-paced environment
• Proactive attitude
• Desire to handle significant responsibility from the onset
• Team-oriented
• Entrepreneurial spirit

Senior Merchandise Planner

This rare opportunity to join one of the region's fastest growing e-tailers, where merchandise planning is at the heart of the business. Reporting to the VP of Finance, you will work with the buyer in forecasting trends for infant and juvenile merchandise. You will be involved in reviewing merchandise selections, product profitability and open to buy management. Plans and forecasts for future merchandise buys based on historical buys, reoccurring buys and current inventory levels. Responsible for reviewing stock to sales ratios, responding to changing sales trends, and ensuring plan sales, plan markups, and plan markdowns are achieved by departments.

Require a bachelor's degree in area of specialty and 3-5 years of experience in the field or in a related area.

Additonal Job Responsibilities

• Developing sales and inventory unit and dollar plans by location and department to maximize sales and turn
• Review order requirements based on OTB working with the Merchandise Planner to support product team with item planning
• Allocation strategy of products
• Maintain stock health of items
• Meet the required stock level for best selling items
• Reduce slow moving items and obsolete stocks
• Manage and develop assistant planner to submit meaningful and analytical sales and inventory reports
• Achieve sales targets
• Propose promotions
• Undertakes special projects/studies, to improve system, workflow, information dissemination and facilitate transmittal of documents
• Retail experience in a similar role
• Excellent retail math acumen: gross, net and operating margin mix and planning; budgets and allocations; inventory productivity measures; weeks of supply on hand; economic order quantity
• Strong business, financial, forecasting and analytical skills
• Excellent computing skills
• Ability to communicate, negotiate and influence management effectively across the organization
• Present ideas effectively; strong communicator in a variety of presentation situations, including to a large audience and the executive team
• Self-motivated individual that thrives in entrepreneurial settings

Characteristics that successful within the BabyAge.com organization

• Analytically driven
• Creative approach to problem solving
• Awareness of trends
• Ability to think and react in a high-energy, fast-paced environment
• Proactive attitude
• Desire to handle significant responsibility from the onset
• Team-oriented
• Entrepreneurial spirit

Materials Handler

Essential Responsibilities

Perform shipping and receiving responsibilities as well as various other tasks.

Duties in Detail

• Selects and packs customer orders.
• Loads and unloads delivery vehicles.
• Assembles stock onto pallets.
• Conveys stock to it's designated area.
• Maintains the warehouse in an orderly and clean state.
• Utilizes rf technology.
• Safely operates forklift equipment.
• Performs inventory cycle counts as needed.
• Performs miscellaneous job related duties as assigned.
• Provides a positive, supportive, and safe environment for the warehouse team.
• Performs all duties error free as a standard of quality service.

Requirements

• Must have a high school diploma or equivalent.
• Entry Level, some experience helpful.
• Dependable and deadline-oriented.
• Basic reading and math skills.
• Attention to detail.
• Excellent communication and organizational skills.
• Knowledge of warehouse procedures and safety regulations helpful.

Characteristics that successful within the BabyAge.com organization

• Analytically driven
• Creative approach to problem solving
• Awareness of trends
• Ability to think and react in a high-energy, fast-paced environment
• Proactive attitude
• Desire to handle significant responsibility from the onset
• Team-oriented
• Entrepreneurial spirit

Data Reporting Analyst

Essential Responsibilities

Actively participates in collecting, evaluating, and analyzing data to provide recommendations.

Duties in Detail

• Develop reports that clearly state implications and potential courses of action for business strategy.
• Responsible for special projects that provide analytical support for larger company projects.
• Analyze, streamline, and standardize the reporting process.
• Produce weekly project dashboards and reports.
• Analyze all data and reports for accuracy and relevancy.
• Develop queries for data extraction and generation of new reports.
• Provide ad hoc analysis services using Excel, Access (or other relational database tools).
• Help meet management information needs of internal clients according to established standards.
• Assist management and perform all necessary functions to meet strategic standards and objectives.
• Analyze customer requests for changes/new requirements to production system, determine impact on existing systems processes and develop appropriate specifications, enhancements, and/or procedures to comply.
• Assist senior team members with current issues.

Requirements

• Bachelor's Degree including classes in statistics.
• Advanced Excel Experience–Access or other database experience preferred.
• Analyst experience preferred but not required.
• Solid communication, and organizational skills.
• Ability to complete strategic data analysis and interpret data.
• Experience in supporting users by producing reports.
• Able to handle a constant flow of requests and respond quickly to changing priorities.
• Ability to work in a team environment.
• Ability to learn quickly.
• Strong attention to detail.
• Take initiative to research and resolve issues.
• Ability to multi-task.
• Manage own work and seeks help when needed.
• Takes responsibility for decisions and actions.

Characteristics that successful within the BabyAge.com organization

• Analytically driven
• Creative approach to problem solving
• Awareness of trends
• Ability to think and react in a high-energy, fast-paced environment
• Proactive attitude
• Desire to handle significant responsibility from the onset
• Team-oriented
• Entrepreneurial spirit

Outbound Call Representative

Essential Responsibilities

Actively participate in calling existing BabyAge customers to promote and offer Diaper & Formula Delivery Services.

Duties in Detail

• Conduct sales via telephone and Internet and enter customer information into systems.
• Make outbound calls to customers, prioritize, and problem solve while remaining professional under pressure.
• Make suggestions on up-sells and cross-sells on each call.
• Field, track, and close quality controls complaints, service issues, and vendor relations.
• Contact customers to provide follow up as needed.
• Effectively communicate and listen to customers.
• Keep current customers connected to BabyAge and encourage repeat purchases
• Generate all related paperwork and necessary information required.

Requirements

• Must have a high school diploma or equivalent.
• Associate's degree in Specialized Business or comparable customer service experience preferred.
• Dependable and self motivated.
• Attention to detail.
• Excellent communication and organizational skills.
• Basic computer knowledge.
• Good follow up and follow through skills.
• Ability to work in a fast paced environment.
• Accepts coaching and direction.

Characteristics that successful within the BabyAge.com organization

• Analytically driven
• Creative approach to problem solving
• Awareness of trends
• Ability to think and react in a high-energy, fast-paced environment
• Proactive attitude
• Desire to handle significant responsibility from the onset
• Team-oriented
• Entrepreneurial spirit

Director of Operations & Logistics

Essential Responsibilities

Oversees all aspects of distribution and transportation operations in addition to leading and managing shift supervisors and warehouse employees.

Duties in Detail

• Develop policies and procedures for distribution processes in order to ensure optimization and compliance with established standards and regulations.
• Ensure shipping, receiving, storage and distribution are performed in an efficient manner.
• Take precautions to protect warehouse contents against loss and develops protection and access policies and procedures.
• Responsible for recovering maximum value from returned merchandise through the company and other venues.
• Meet warehouse financial objectives by forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Directs all pick, pack and ship operations to include any required reporting and process improvement activities.
• Responsible for all receiving activities as well as returns—this includes organizing the warehouse for maximum use of available space.
• Ensures most efficient scheduling of warehouse associates to provide adequate coverage especially during peak periods.
• Coordinates logistics activities with all other departments esp. Sales & Marketing and Merchandising.
• Improve warehouse layout, product flow and product handling systems. Evaluate and recommend new equipment and other overall logistics improvements.

Requirements

• Minimum of 10 years experience in the field of Operations & Logistics
• Six Sigma experience (G. Belt or B. Belt) required.
• Computer knowledge including Word and Excel.
• Good planning and goal setting skills
• Excellent analytical and communication skills
• Demonstrates experience in a variety of the field's concepts, practices and procedures

Characteristics that successful within the BabyAge.com organization

• Analytically driven
• Creative approach to problem solving
• Awareness of trends
• Ability to think and react in a high-energy, fast-paced environment
• Proactive attitude
• Desire to handle significant responsibility from the onset
• Team-oriented
• Entrepreneurial spirit